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Privacy Policy

How Leticia & Co Pty Ltd collects, holds, uses and protects your personal information.

Effective Date: 16 April 2026  |  Last Reviewed: 16 April 2026  |  Jurisdiction: Victoria, Australia

1. About This Policy

Leticia & Co Pty Ltd (ABN 98 675 602 150 / ACN 675 602 150) ("Leticia & Co", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our atelier.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

By using our website (leticiacopty.site), engaging our services, or contacting us, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Leticia & Co Pty Ltd is a boutique personal styling and fashion consultancy registered in Victoria, Australia.

  • Company Name: Leticia & Co Pty Ltd
  • ABN: 98 675 602 150
  • ACN: 675 602 150
  • Address: Victoria 3030, Australia
  • Email: ceo@leticiacopty.site

3. Information We Collect

We may collect the following types of personal information:

  • Identity information: full name, preferred name, and professional title
  • Contact details: email address, phone number, postal and delivery addresses
  • Style & wardrobe information: measurements, colour analysis, style preferences, lifestyle details, and wardrobe inventory (only where relevant to the engagement)
  • Brand advisory details: for label clients, business name, ABN, trading history, collection plans, and commercially sensitive strategy information
  • Financial information: payment details, billing information, and trade credit references where required
  • Communication records: emails, consultation notes, enquiry submissions, and any other correspondence with us
  • Website usage data: IP address, browser type, pages visited, and time on site (collected through standard analytics)
  • Sensitive information: we generally do not collect sensitive information. Where any is volunteered (e.g. body image, health, or religious considerations relevant to styling), we only use it with your consent and for the stated purpose

We collect personal information by lawful and fair means and, where practicable, directly from you.

4. How We Collect Information

We collect personal information through:

  • Enquiry forms and discovery call requests submitted via our website
  • Direct email, telephone, and messaging communications
  • In-person and virtual consultations held with our atelier
  • Engagement agreements and style briefs signed at the start of a retainer
  • Automatically via cookies and analytics tools when you visit our website
  • Referrals from existing clients, industry partners, and publicly available business registers

Where it is reasonable and practicable, we will let you know what information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and conduct initial discovery calls
  • Provide styling, wardrobe, lifestyle, and brand advisory services
  • Issue quotes, engagement agreements, invoices, and communication regarding your retainer
  • Maintain confidential client notes and style records for continuity of service
  • Comply with legal and regulatory obligations under Australian law
  • Send newsletters or atelier updates where you have consented
  • Improve our website, service offering, and client experience
  • Conduct internal business administration and quality review

We will not use your personal information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Our team members and trusted contractors (tailors, photographers, alterations specialists) strictly on a need-to-know basis and under confidentiality obligations
  • Third-party service providers (IT/hosting, accounting, legal, couriers) who help us operate
  • Government agencies, regulators, or law enforcement bodies where required by law
  • Payment processors and financial institutions for transaction processing
  • Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal information to third parties for their own marketing purposes. We do not generally disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include:

  • Secure, encrypted email and password-protected cloud storage
  • Access controls limiting client information to authorised team members
  • HTTPS encryption on our website
  • Regular review of our security practices

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about website traffic and usage patterns.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To exercise these rights, please contact us at ceo@leticiacopty.site. We will respond within 30 days. We may require you to verify your identity before providing access.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act. Where we refuse, we will provide written reasons.

10. Marketing Communications

We may send you occasional atelier newsletters, seasonal style notes, or event invitations where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@leticiacopty.site or by using the unsubscribe link included in any marketing email.

11. Links to Other Websites

Our website may link to third-party websites, including designer and boutique partners. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

12. Complaints

If you believe we have breached the APPs or this Privacy Policy, please contact us at:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Privacy Policy is governed by the laws of Victoria and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Victoria.

15. Contact Us

For any privacy-related queries or concerns, please contact: